From Concept to Market — Scaling a Sustainable Oral Care Product
Consumer Goods · 2021–2024
Role: Head of Product & Innovation — led end-to-end delivery from product strategy to execution, including design, tooling, manufacturing, logistics, and customer delivery. Also played a key role in securing a major international health fund partnership and shaping go-to-market strategy with pricing for retail launch.
Challenge: Transforming a strong initial concept into a manufacturable, scalable product — bridging the gap between early-stage design and real-world execution in the oral care space. The journey began under pandemic restrictions, making supplier coordination, deal-making, and team momentum significantly more difficult.
Approach: Led the transition from prototype to production. Oversaw industrial design for manufacturability, tooling, supplier onboarding, and sustainable material sourcing. Navigated COVID-related constraints by fostering close remote collaboration, securing key partnerships under pressure, and keeping the team focused and connected. Coordinated logistics and implemented a subscription model to support recurring use and reduce waste.
Results: Successfully launched a refillable oral care system, cutting down on single-use plastics while improving user engagement. The product won several design awards — including a Good Design Award — where I was credited as Production Lead. The real achievement was turning a great idea into a working, scalable solution.
Challenge: Transforming a strong initial concept into a manufacturable, scalable, and truly sustainable product — bridging the gap between early-stage design and real-world execution in the oral care space. The journey began under pandemic restrictions, complicating supplier coordination, deal-making, and team momentum. On top of that, we had to go beyond surface-level sustainability and build something that genuinely reduced waste, supported inclusion, and could be proudly trialed at scale.
Approach: Took a highly hands-on role from prototype through production. Worked closely with local suppliers to ensure full visibility over materials and methods — including repurposing prototype floss dispensers into reusable mouthwash bottle caps to avoid waste. Prioritised sustainable packaging that was either reusable or biodegradable. Partnered with social enterprises backed by the NDIS to include people with different abilities in quality control — a critical move, as team members with visual or auditory impairments were especially skilled at spotting subtle faults in early prototypes. This was vital, as we needed several thousand kits for clinical and marketing trials — and even as prototypes, they had to embody the quality and values of the brand.
- Delivered production-ready versions of all core components (floss, mouthwash, brush)
- Introduced refillable packaging across SKUs
- Built a functional supply chain from tooling to fulfilment
- Achieved national retail distribution and recurring D2C traction